IMOU FAQs

For FHD/1080p/2MP resolution cameras: 

A 32GB memory card can be used for 3 days.

A 64GB memory card can be used for 6 days.

A 128GB memory card can be used for 12 days.

A 256GB memory card can be used for 24 days.

(2). For QHD/2.5K/4MP resolution cameras: 

A 32GB memory card can be used for 1.5 days. 

A 64GB memory card can be used for 3 days. 

A 128GB memory card can be used for 6 days. 

A 256GB memory card can be used for 12 days. 
When the storage is full, historical video records will be replaced by new videos in chronological order automatically. 

If you want to set up your camera, please follow the steps as below. 
Please note: ensure the distance between the camera, mobile phone and the router is within 30cm during the configuration procedure. 

1. Tap “+” to scan the QR code of the label and tap “Next”. 
2. Connect the phone to the camera’s hotspot signal named that begins with “DAP”. 
3. Tap the WiFi that you want to connect to. 
4. Enter WiFi password and tap Next. 
5. Wait for the connection. 
6. Added successfully. 

1. Reach to Share Device on the home page. 
2. Tap ‘+’ and input the email address you want to share the device with. Or you can share by QR code. 
3. Special permissions for the shared user. 

If you want to view history records from IMOU APP, please follow the steps below:
 
In the preview interface. 
1. Play the live video and tap the “Event History Timeline”. 
2. Select cloud storage or SD card storage to view the recording 
3. Tap to view all recordings.
 
In the home interface. 
1. Tap “··” on the device menu. 
2. Tap “All videos” to view all recordings. 

You can follow the configuration wizard of Google Home to configure imou account on Google Home, and the demo will be shown on our official YouTube channel. 

Way 1. Use local storage(memory card) as the default mode. 
Way 2. If the cloud storage service is enabled, enable the cloud storage and local storage. 
Way 3. Use manual recording mode and the recording will be stored in the local storage on the phone or PC. 

Turn the Human Detection off. 

Sorry, you can only set the detection area for motion detection instead of human detection. 

Please try the followings: 
1. Turn on the motion detection in the app. 
2. Increase the sensitivity in the app. 
3. Adjust the dynamic inspection area. 
4. Adjust the validity period. 
5. Change the memory card property to “read/write”. 

1. Set static IP with SmartPSS and other tools. 
2. Bind IP and MAC in router interface. 
3. Set the router’s address lease option to “never expire”. 

1. Keep the device and the phone on the same network. 
2. Keep your router online. 
3. Switch the DNS server to 8:8:8:8, 8:8:4:4. 

1. Check the network connection between the router and the mobile phone, reduce the load of the router, and ensure that the connection is normal. 
2. Simplify the networking path of the device and ensure that the device router is connected to the Internet. 
3. Check the network configuration and remove the network restrictions of the device. 

1. Remove the obstructions in front of the lens. 
2. Avoid using in narrow space. 

1. Clean the outside of the lens. 
2. If the above operation is invalid, return to the factory for maintenance. 

1. Adjust the distance from the monitoring object. 
2. Adjust the angle of the camera. 

1. Adjust the distance from the monitoring object. 
2. Switch to the original adapter. 
3. Reset the camera and check the parameter settings with imou life app. 

1. Clean the golden finger with a rubber. 
2. Format the memory card with a PC. 
3. Replace the memory card. 
4. Access the memory card in the camera using other apps like SmartPSS etc. 

1. Avoid installing the device in areas with rapid temperature changes such as air conditioners. 
2. Clean the lens and remove obstacles in the field of vision. 
3. Adjust the installation angle to avoid direct strong light. 

1. Switch to the original adapter. 
2. Make sure the device is not powered off and connected continuously during the upgrade process. 
3. If the above operation is invalid, return to the factory for maintenance.