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Equipment startup
The device is not on after power connection, the light indicator stays off
1) Replace the power cord and power plug
2) If the power is still not available after replacement, contact the seller to repair the equipment.
No response after the device is powered on
1) Replace the power cord and power plug
2) If you still cannot start after the manual upgrade, you need to repair the equipment
Device does not respond after “System startup”
1) Replace the power cord and power plug
2) Still not available, contact the seller to repair the equipment.
The device restarts repeatedly
1) Replace the power cord and power plug
2) Still not available, contact the seller to repair the equipment.
Must the camera be connected to the power supply
Cameras are distinguished between models with and without batteries. Cameras without batteries can only be used after being connected to the power supply. Please consult the seller for details
Can the camera volume be adjusted up/down
The volume of the camera is fixed and does not support to be adjusted the volume level
How does the camera establish a hotspot mode
1. Devices whose default connection mode is AP hotspot mode
Devices whose default connection mode is AP hotspot mode, no matter what state the device is in (except for the network cable), long press the camera reset button, and it will be in AP hotspot mode after restoring the factory default settings
Devices with speakers have voice prompt: “Restore factory default setting”-“Access-Point preparing”-“Access-Point ready”
If the mobile phone WiFi list can search for the hotspot signal at the beginning of the MV, it means that the hotspot has been established successfully
2. Devices whose default connection mode is station mode
Devices whose default connection mode is station mode, no matter what state the device is in (except for the network cable), long press the camera reset button, and it will be in the wifi smart link configuration state after restoring the factory default settings
Devices with speakers will have a voice prompt: “Restore factory default setting”-“Waiting for WIFI smart link configuration”
Short press the reset button again to switch to AP hotspot mode, and the device voice prompts: “Access-Point preparing”-“Access-Point ready”
If the mobile phone WiFi list can search for the hotspot signal at the beginning of the MV, it means that the hotspot has been established successfully
Note: When the camera is connected to the network cable, the wireless connection mode will be blocked. At this time, restoring the factory default settings will not change the network connection status of the device
How to turn on/off the system voice prompts
After the APP connects to the camera, click the [Settings] icon in the device list-[Advanced setting]-[Device voice prompt], you can choose to turn on or off the camera system voice prompts. After the settings are completed, return to the previous layer to take effect
Note: Only devices that support this function will show this option in the setting list, and other devices will not show this option
How to set AP hotspot password
1) Connect the camera to the phone APP
2) In the device list, click the [Settings] icon-[Network], and select [AP hotspot mode]
3) Fill in the password under the hotspot name and click [Save]
4) After the setting is completed, the mobile phone connects to the camera hotspot again, and the set password is required to connect
Note:
1) The password must be a combination of 8 or more letters, symbols, or numbers
2) Restore the factory default settings of the camera can delete the hotspot password
How far is the AP hotspot mode connection range
1) The stable connection distance of the indoor camera is 5 to 10 meters
2) The stable connection distance of the outdoor camera is 10 to 20 meters
Note:
1) The above parameters are reference values, and the actual connection effect is affected by the use environment to a certain degree
2) The partition wall connection may greatly weaken the signal, and it can be connected to a longer distance in an open environment
3) Do not use the device in an environment with high electromagnetic interference
The phone cannot find or connect to the AP hotspot
1) Make sure that the device has started normally and is in AP hotspot mode
2) For devices with external antennas, please confirm that the antennas have been connected
3) Confirm that the device is not connected to the network cable, if the network cable is connected, please disconnect it first
4) If the security prompt pops up during the connection process of the Android phone, please confirm that the authorized system is connected to the hotspot
5) For Apple mobile phones IOS14 and above, please confirm that the APP is enabled [Local Network] and [Precise Location] Permissions
6) Please try to restart the device or change other phone connection
7) If you cannot solve the problem after trying the above methods, please contact the seller for after-sales service
Note: AP hotspot is a signal from the camera and cannot be connected to the Internet. Therefore, it is a normal phenomenon for the system prompts “Network unavailable” during the connection to the hotspot
How to check the device ID
· ID number is the unique identification number of the camera, each camera corresponds to only one ID
· The ID number is 8 digits, which can be viewed on the label on the device body
· If you have connected the device in the APP, you can view the ID in the upper left corner of the device list window
Long pressed reset button doesn’t activate anything
1) Make sure the button is well pressed down
2) Upgrade the firmware of the device.
3) The restore button may be damaged. Contact the seller to repair the device.
How to restore factory settings
How to restore factory settings
· Long press the reset button for 6-7 seconds [restore factory settings], device with loudspeaker will speak “restore factory settings” “restore factory settings” mode 1: Part of head shaking devices has a button next to the English mark “RESET” (as shown below)
Method 2: Part of head shaking and panoramic machines have a hole on its body with English mark” RESET “beside, press and hold the hole with a pin or something similar for seconds (as shown below)
method 3: Outdoor devices and large triangle panoramic devices have wires, one of the wires is cappped，remove the cover and long press the button inside (as shown below)
Note: Restoring the factory settings will clear the configuration information and the device password. After reset, you need to reconfigure the network and set the password.
· Restore factory default settings function
1) Clear WiFi information and IP configuration information
2) Clear user information (username and password)
3) Clear hotspot password
4) Turn on system voice prompt
5) Unbind cloud service
6) Alarm function
a. Set the arming state to off
b. Set the alarm area to All
c. The alarm time period is set to all-day alarm
d. Turn off the alarm tone
7) PTZ function
a. Clear the PTZ power-off memory position
b. Clear the PTZ patrol setting
c. Turn off the movement tracking function
8) Light control function
a. The light control is set to [Auto]
b. Clear the timing switch light setting
9) The image attribute is set to [Auto]
Note: After the device is restored to factory default settings, the network needs to be reconfigured.
Network setting
How to configure wireless camera network (Android users)
Preparation before configuration:
1. Power on the camera and set the device to hotspot mode. When the (MV+ID) hotspot signal is found in the WiFi list of the mobile phone, it means that the device is in the waiting configuration state
Configuration steps:
1. Click the “+” button in the upper right corner of the device list -> select [Add Camera]
2. Select [WiFi Smart Camera]
3. Select [AP hotspot connection] and follow the system prompts to continue operation
4. Select the WiFi that the device needs to configure, and enter the WiFi password -> click [Confirm]
5. Below Android 10: Select the device hotspot, and the mobile phone will automatically start network configuration after connecting to the hotspot
Android 10 and above: Click [Connect AP spot] or enter the mobile phone system [Settings], select [WLAN], connect to the device hotspot (MV+ID), and the device will automatically connect to WiFi after returning to the app
6. The camera’s voice prompts “WiFi connecting – WiFi connected” to indicate that the configuration is successful, and the APP prompts “Completed”
How to configure wireless camera network (IOS users)
Preparation before configuration:
1. Power on the camera and set the device to hotspot mode. When the (MV+ID) hotspot signal is found in the WiFi list of the mobile phone, it means that the device is in the waiting configuration state
Configuration steps:
1. Click the “+” button in the upper right corner of the device list -> select [Add Camera]
2. Select [WiFi Smart Camera]
3. Select [AP hotspot connection] and follow the system prompts to continue operation
4. The system automatically obtains the currently connected WiFi, enter the WiFi password -> click [Confirm]
5. Click [Connect AP spot] or enter the mobile phone system [Settings], select [Wi-Fi], connect to the device hotspot (MV+ID), and the device will automatically connect to WiFi after returning to the app
6. The camera’s voice prompts “WiFi connecting – WiFi connected” to indicate that the configuration is successful, and the APP prompts “Completed”
During the configuration process, the device voice prompts “wifi connected”, but the mobile phone doesn’t prompt “Completed”
· The device has been successfully connected to the Internet, just add the connected device to the APP
1. Click the “+” button in the upper right corner of the device list -> select [Add Camera]
2. Select [WiFi Smart Camera] -> [Add device ID]
3. Fill in device ID or scan the QR code on device as prompted by the system -> click [Confirm]
4. APP prompts “Completed”
What if the device fails to connect to WiFi during network configuration
1. The camera can only connect to 2.4G frequency WiFi, and does not support 5G frequency WiFi and mixed frequency WiFi, and does not support connecting to the guest network set by the router
2. Please do not exceed the device connection range, try to configure the network again after the device is closed to the router
3. The WiFi name cannot contain Chinese characters, and the WiFi name cannot be set to hide
4. Check whether the router restricts device access
5. If the device fails to receive configuration information or fails to be configured for multiple times, it is recommended to use AP hotspot mode configuration
How to connect a V380 camera with a network cable
1. Cameras with a network port can use a network cable connected to the network, please use a standard 8-core network cable to connect the device
2. There is no need to configure the network when the device is connected to the network cable. After the network cable is plugged in, the network port indicator will be on, and the device with a system sound will prompt “WiFi Connecting” -> “WiFi Connected” means the connection is successful
3. Click the “+” button in the upper right corner of the device list -> select [Add Camera] -> select [WiFi Smart Camera] -> [Add device ID], follow the system prompts to fill in or scan the device ID -> click [Confirm]
Note: The network cable connection has priority. When the network cable is connected, other connection methods will be blocked. If you need to switch to the wireless connection method, please disconnect the network cable first
How to connect 4G camera
1. Please connect the antenna of the device and insert 4G sim card correctly
2. Power on the device, and the device voice prompts “Cellular network connecting” -> “Successful connection” means that the connection is successful
3. Click the “+” button in the upper right corner of the device list -> select [Add Camera] -> select [4G Smart Camera], scan the code to add or click [Can’t find the QR code on the device?] -> [Please enter device ID] to fill in the device ID
What if 4G camera fails to connect
1. If the device prompts “Dialing timeout, please confirm SIM card status”, it means that the device connection has failed
2. Please make sure that the sim card is available and has remaining data
3. Make sure that the device is connected to the antenna and the 4G sim card is inserted correctly
4. Try to connect the device again where the signal is better
How to connect wifi kit
1. Power on the base station and plug it into the router LAN port
2. Power on the camera that needs to be connected to the WiFi kit, and the camera voice prompts that the connection is complete
3. Click the “+” button in the upper right corner of the device list -> select [Add Camera] -> select [kit] -> click [Next], scan the QR code of the base station body and add the camera connected under the base station to the device list
How to connect the device under the AP station(connecting without router)
Preparation before configuration:
1. Power on the camera and set the device to hotspot mode. When the (MV+ID) hotspot signal is found in the WiFi list of the mobile phone, it means that the device is in the waiting configuration state
Connection steps:
1. Open the WiFi list of the mobile phone, connect to the device hotspot (MV+ID), and the “Connected” status under the hotspot means the connection is successful
2. Open the APP, press and hold the drop-down in the blank of the device list to refresh the list
3. The device card appears in the device list, and the device is successfully added
4. Click the play button on the screen, follow the system prompts to set the password, after that, you can do further operations on the device
Note：
1. To connect the device in the AP hotspot mode, the mobile phone must remain connected to the device hotspot. Please ensure that the mobile phone is within the hotspot connection range to avoid disconnecting the device
2. Device hotspot means that the signal from the camera cannot connect to the Internet, and other networked applications cannot be used when the phone is connected to the hotspot. Please pay attention
Why can’t camera connect to 5G frequency WiFi
The difference between 2.4G WiFi and 5G WiFi
1) 2.4G is a wireless technology. Because its frequency band is between 2.400GHz and 2.4835GHz, it is referred to as 2.4G wireless technology
2) 5G WiFi refers to the wireless technology developed based on the IEEE 802.11ac standard. Because the IEEE 802.11ac technology itself works in the 5G Hz frequency band, it is also called 5G WiFi
The difference between 5G WiFi and 5G communication network
· The 5G in 5G WiFi refers to the frequency band of the wireless signal. In the mobile network, the “G” in 4G and 5G refers to the English word “Generation”, and 4G refers to the fourth-generation mobile phone mobile communication standard, 5G is the fifth-generation mobile phone mobile communication standard
Why can’t the device connect to 5G WiFi
· The WiFi module used by the V380 product only supports connection to 2.4G WiFi, and cannot recognize or connect to 5G WiFi. Therefore, 5G WiFi or mixed-band WiFi cannot be used to configure the device network
Networking settings
How to add the online device to your phone
1. Click the “+” button in the upper right corner of the device list -> select [Add Camera]
2. Select [WiFi Smart Camera] -> [Add device ID]
3. Fill in or scan the device ID as prompted by the system -> click [Confirm]
4. APP prompts “Completed”
How to set static IP
After connecting the device with the mobile phone V380App, click [Settings]-[Device IP] interface setting
requirements in the lower right corner of the device list screen :
1. IP: set according to the gateway itself
2. Subnet mask: 255.255.255.0
3. Gateway : Normally router IP
4, DNS: Generally router IP
Note: After setting the static IP, the device needs to be powered off and restart once to reconnect to the network.
How to connect the device after changing the router connection or modifying WiFi password
· If you did the following operations
a. Replaced the router
b. Modified WiFi username and password
c. Changed the network configuration information
Please restore the wireless camera to the factory default settings and reconfigure the network
How many devices can be added to the device list
→ Theoretically, there is no upper limit for the number of device lists
→ Only one device screen can be previewed at the same time
→ Long-press the device list under local login to manage devices in batches
What if can not add device to the device list
· If the device can’t be added to the device list, or the system prompts “Device already exists” when adding, and the device can’t be found in the device list, please try to uninstall the software and reinstall it to add the device again
Network connection
How to check the network status of camera
· After the device is added to the device list, you can view the camera network status in the device window
1. Connecting: it means that the APP is acquiring the device status, and the current status of the device will be displayed after the acquisition is successful
2. Internet offline: indicates that the device is not connected to the Internet, and the APP cannot connect to the device in this state
3. Internet online: indicates that the device is connected to the Internet, and the APP can connect to the device remotely in this state
4. LAN online: it means that the device and the mobile phone are in the same local area network. In this state, the camera and the mobile phone are connected point-to-point
APP prompts “Device offline” when it connects to the device
LAN offline, Internet offline
1) Please try to restart the camera to confirm that the camera has been started correctly and connected to WiFi
2) Turn off the router AP isolation function
3) Check whether the mobile phone can be connected to the Internet normally, and the APP has obtained the network permission
LAN online, Internet offline
1) Please try to restart the camera and confirm that the camera is already in station mode
2) Check whether the router is connected to the Internet
3) Check whether the router restricts the device from connecting to the Internet
4) Turn off functions such as router firewall, blacklist, mac address binding, etc.
5) If the above methods fail to solve the problem, please contact the technician
What to do if the image always keeps loading
1. Please try to close the APP and open it again
2. Please try to power off and restart the camera once
3. Please do not exceed the router connection range, try to connect the device close to the router
4. Please log in to the router background to check if there is a restricted device connection
What to do if the image freezes when connecting
· Network fluctuation or insufficient mobile phone memory during connection may cause the screen to freeze
1. Please do not exceed the router connection range, try to connect the device close to the router
2. Please try to switch the screen to SD stream preview
Connect Tutorial
What if WiFi can not be connected to the router？
· Please try to configure the network near the router.
· The V380 wireless camera can only connect 2.4G frequency WiFi signal.
· Do not use Chinese characters for the router name.
· Check whether the router has device connection restrictions.
· Some routers may be difficult to configure, AP hot spot mode is recommended for the configuration
How to connect a V380 camera with a network cable
→ camera with network interface may use a network cable connected to the network
no configuration is needed–plug in the cable,the light indicator turns on, device with loudspeaker will speak “connecting” –”connected”, the camera is connected
Note : The network cable connection has priority. When the network cable is connected, other connection methods will be blocked.
How to connect the camera to the router with WiFi smart link?
[Click on “+” in the upper right corner] -> [Please use Wi-Fi Smart to connect] -> [Enter the WiFi password] -> [Scan to add the device ID (optional)] -> Click [Next] – > After the connection is successful, the camera voice prompts “WiFi connected”. The device appears in the device list. Click the device to view the image.
How to switch wireless camera connection mode?
A, switch AP hot spot mode to station mode
1, indoor wireless camera:
a) Method one: [Long press the reset reset button of the tail line for about 7s] to restore the device to the factory settings, that is, switch to the station mode.
b) Method 2: When the device is connected to the network, in the lower right corner of the V380App device list screen, set [Setting] – [replace device network] – [switch the device to routing mode and select the route to fill in the password] – [OK].
2, outdoor wireless camera:
(a) Method one: [Long press the reset reset button for about 10s] to restore the device to the factory settings. wait until the tail indicator light which flashed rapidly turns to constant on, Short press the button again,When the tail indicator flashes slowly, the device has been switched to station mode.
(b) Method 2: In the state that the device is connected to the network, in the lower right corner of the V380App device list screen [Settings]-[Change Device Network]-[Switch device to route mode and select route to fill in password]-[OK].
B, switch station mode to AP hot spot mode
1, indoor wireless camera:
a) Method one: [Long press the reset reset button on the tail line for about 7s] to restore the device to factory settings. When the device prompts “waiting for WiFi smart link configuration”, press RESET once to reset the button. The device prompts “access point established, That means the camera is in Hot spot mode already.
b) Method Two: In the state of the device connected to the network, in the lower right corner of the V380App device list screen [settings] – [replace device network] – [switch device to AP mode] – [OK].
2, outdoor wireless camera:
(a) Method one: [Long press the reset reset button for about 10s] . Press the RESET button for 10 seconds to reset the device to the factory settings. The tail light indicator which flashed quickly turned to constant on，it means the camera is in hot spot mode.
(b) Method 2: When the device is connected to the network, in the lower right corner of the V380App device list screen, set [Setting] – [Change Device Network] – [Switch Device to AP Mode] – [OK].
How to use the ap hotspot configuration to connect the camera into the route?
1. Android user: Click [+] in the upper right corner -> [Access-Point established] -> [Select device] -> [Select the route to be connected and enter the route password] -> [Click OK] After successful connection,
The camera will show a prompt “WIFI connection completed”, the device list appears on the device -> [Click on the device to view the image]
2. Ios user: enter the phone to set the connection [device hotspot (hot spot at the beginning of the MV)] -> [click the “+” in the upper right corner -> [hotspot is established] -> [select the route to connect and enter the route password] – > [Click OK] .
After the connection is successful, the camera will prompt “WIFI connection completed”.
Networking issues
Which protocols are supported by the wireless camera
→ The protocols supported by the V380 wireless camera include: TCP/IP, UDP, RTSP, HTTP, DDNS, DHCP, FTP, NTP, and ONVIF (other protocols are temporarily not supported)
Device can not be added to the device list
·If the device can not be added to the device list, or the system prompts “The device already exists” when adding, the device cannot be found in the device list.
Method One: Close the software completely and restart it. Open
Method Two: Uninstall the software and reinstall it.
How far is the hotspot mode connection range?
→ The general connection distance is 10 to 15 meters, depending on the use of a certain deviation, can be further in a open empty space
Can’t see the image after modifying the routing password or changing the router
After changing the routing name, password, or changing the router, the network information has changed and the wireless camera needs to be reset to the factory and reconfigure the network.
How to check the device ID (device number)
→ ID is the 8-digit device number, which can be tagged on the device body, or viewed in the list of software devices.
During the configuration process, the device voice prompt “wifi connected”, but the mobile phone prompts “device connection timeout”
Method one: According to the voice prompt “wifi connected”
→ Click [Next] system automatically searches for devices connected to the same LAN and the new device will show up in the device list, click [Next] if the App can not find any new devices automatically, the page turns to device manual adding page automatically, input or scan device ID [Add], the system jumps to the device list, the newly added device is displayed in the device list first
Method 2: Add LAN (Only if the camera and the mobile phone are connected to the same network)
→ Return to the [Device List] interface
→ pull down the screen to refresh the device list
→ The system automatically searches for the LAN device and then adds the device to be displayed in the device list first
Can not find Hot spots on App or mobile phone
Make sure the camera has started without problems and is in hot spot mode.
1) the device will be in hot spot mode after the camera speaks “access point established”
2) Outdoor all in one device will right be in hot spot mode after factory reset, the tail indicator light of outdoor all in one devices without Internet port will be on.
• Make sure antenna is well installed if the device has external antenna.
• Make sure the device is not connected with Internet wire,if it is connected with a wire, other ways of connection will be screened.
• Try change phone connection or Upgrade the firmware version of the device
· Contact the seller to have the device repaired if none of the above works
How to add a networked device to your phone
Method one: Manually add
1, open the [device list] interface, click [+] in the upper right corner
2, select [WiFi connection completed] or [other ways]
3, after entering the ID and password [OK add], the system jumps to the device List, the newly added device is displayed in the first place in the device list.
Method 2: Local Area Network Addition (Only if the camera and the mobile phone are connected to the same network)
1. Open the Device List screen, Pull down the screen to refresh the device list.
2. The system automatically searches for the LAN device and automatically adds the device display. In the first place of the device list , successful adding, the preview needs to enter the correct access password (as shown below)
3, the device’s first networked device password is empty, need to set a password