Terms and Conditions
1. About Us
This website is operated by Orient CCTV, a Pakistan-based business dealing in CCTV cameras, security equipment, networking products, and related accessories.
Throughout the site, the terms “we”, “us”, and “our” refer to Orient CCTV.
2. Acceptance of Terms
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement
- You agree to comply with these Terms & Conditions
- You accept all policies linked on this website, including our Privacy Policy and Return Policy
3. Products & Information
- Product images are for illustration purposes only
- Actual product appearance, packaging, or accessories may vary by batch or manufacturer update
- Product specifications may change without prior notice
- We make every effort to display accurate information, but errors may occur
4. Pricing & Availability
- Prices are subject to change without notice
- Availability depends on stock at the time of order processing
- In case of incorrect pricing or stock unavailability, we reserve the right to cancel the order and refund the amount if already paid
5. Order Confirmation & Cancellation
- Order confirmation does not guarantee order acceptance
- We reserve the right to cancel or refuse any order due to:
- Stock issues
- Pricing errors
- Verification failure
- Suspicious or fake order activity
- Customers who repeatedly refuse deliveries may be restricted from future orders
6. Payments
We offer multiple payment methods, including:
- Cash on Delivery (COD)
- Bank Transfer
- Online payment gateways
Online payments are processed by third-party payment gateway providers.
7. Orient CCTV is not responsible for:
- Payment gateway downtime
- Transaction failures
- Delays caused by banking systems
8. Shipping & Delivery
- The estimated delivery time is usually 2–4 working days, depending on the location
- Delivery delays may occur due to courier operations, weather, or unforeseen circumstances
- “Allow to Open” service is available only if mentioned in the order notes and only with supported couriers
- Orient CCTV is not responsible for delays caused by courier companies
9. Returns & Refunds
Our return and refund process is governed by our Return Policy, available on our website.
Key points:
- Returns are accepted only under defined conditions
- Products must be unused, sealed, and in original packaging
- Final decision regarding returns and refunds rests with Orient CCTV
10. Warranty Policy
- Warranty is provided as mentioned on the product page
- Brand warranty applies only where clearly stated
- Accessories such as cables, connectors, adapters, and consumables are not covered under warranty
- Physical damage, water damage, electrical surge, or misuse voids the warranty
11. User Responsibilities
Customers agree to:
- Provide accurate contact details and delivery address
- Ensure availability to receive delivery
- Avoid placing fake, test, or non-serious orders
Any misuse of the platform may result in account or order restrictions.
12. Limitation of Liability
Orient CCTV shall not be liable for:
- Indirect or consequential damages
- Loss of business, profit, or data
- Courier delays or third-party service failures
Our maximum liability, if any, shall not exceed the value of the purchased product.
13. Intellectual Property
All content on this website, including:
- Logos
- Images
- Text
- Graphics
is the property of Orient CCTV and may not be used without prior written permission.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan.
Any disputes shall be subject to the jurisdiction of the courts in Lahore, Pakistan.
15. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website constitutes acceptance of updated terms.
16. Contact Information
For any questions regarding these Terms & Conditions, you may contact us:
Orient CCTV
📧 Email: orientcctv10@gmail.com
📞 Phone / WhatsApp: 03214129968