Privacy Policy

Privacy Policy
Last updated: 19 October 2026

Welcome to Orient CCTV, operated by Orient Electronics, 20-Main Hall Road, Lahore (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://orientcctv.com/, buy from us (online, by phone, on WhatsApp or social media, or at our shop), or use our installation and after-sales services.

1. Information We Collect

We collect different types of information when you visit our website or make a purchase, including:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details: products bought, order value, delivery city, courier tracking number and payment status
  • Messages and calls with our team (website chat, WhatsApp, phone, social media)
  • Product serial numbers and warranty claim details
  • Payment details (processed securely by our payment gateway; we do not store your full card details)

1.2 Non-Personal Information

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device type and operating system

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process, confirm and deliver orders, including order confirmation by phone call, SMS or WhatsApp (some of these calls and messages are automated)
  • To provide installation, after-sales support and warranty service
  • To improve our website and user experience
  • To send updates about your order, promotional offers, and marketing communications (you can opt out anytime)
  • To detect and prevent fraud or security threats
  • To verify our sales with the brands we sell and to claim brand programmes and rebates (see section 3)
  • To comply with legal obligations, including tax and accounting records

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Payment processors and banks (for secure transactions)
  • Shipping and courier services, and our own delivery riders (to deliver your orders and collect cash-on-delivery payments)
  • Messaging and call providers (WhatsApp, SMS and automated call services, to confirm and update your orders)
  • Business software and hosting providers (website hosting, accounting and inventory systems that process data on our behalf)
  • Marketing and analytics providers (to enhance website performance)
  • Brands and authorised distributors of the products you buy: (a) sales records so the brand can verify our sales and programmes: order number, date, product, quantity, price, order and payment status, delivery city and courier tracking number. We do not give brands your name, phone number, email or full address for this purpose. (b) Warranty claims: the product serial number, purchase date and fault details, and your contact details only if the brand needs to contact you about your claim.
  • Legal authorities (if required by law or to protect our rights)

Anyone who receives data from us may use it only for the purpose we shared it for. If you buy from us on a marketplace (for example Daraz), that marketplace’s privacy policy also applies to your order.

4. Cameras and Recordings

We do not have access to the live view or recordings of the cameras you buy from us, unless you give us access for installation or support. Camera apps and cloud services (for example IMOU Life, EZVIZ, Hik-Connect or DMSS) are run by the camera manufacturers under their own privacy policies.

5. Data Retention

We keep order, invoice and warranty records for as long as we need them for tax, accounting and warranty purposes. We delete or anonymise other personal data when we no longer need it. We keep your marketing preferences until you opt out.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track site traffic, and improve services. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies before providing any personal information.

9. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Request details about how we process your data

To exercise these rights, please email us at [email protected] or call 04237110288. We may keep records we must keep by law (for example tax invoices).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Website: https://orientcctv.com/
Email: [email protected]
Contact: 04237110288
Location: 20-Main Hall Road, Lahore